Limelight Sells Their WCM Business To Upland Software, Wants To Re-Focus On CDN

Over two years ago Limelight Networks acquired Clickability, a SaaS provider offering a web content management platform targeting media publishers. The purchase by Limelight was an effort to try to diversify their revenue away from pure CDN services and get more revenue from cloud based services. But the web content management business is a tough one, with long sales cycles and a huge amount of customization required. When Limelight bought the business it was on a run rate of $10M for 2010, but two and half years later, Limelight disclosed in yesterday’s 8-K filing that it is only “estimated to be approximately $12.7M” in revenue for this year.

Deciding it was no longer a business they wanted to be in, Limelight announced they have sold the business to Upland Software. Limelight says approximately 30 employees will transfer to Upland Software with the transaction, although financial terms of the deal were not announced. Limelight’s value-added services, which included the web content management business, were down sequentially in two of the last three quarters, so this lost revenue from selling the business, while small, is still more revenue Limelight is going to need to make up. The company wants to re-focus their efforts on the CDN business, but so far, hasn’t laid out any kind of strategy of how they plan to do that. Focusing primarily on CDN services is a tough one as the margins on delivering content is slim, especially when it comes to video and software downloads. Limelight is currently re-investing and spending money to improve the performance and scale of their network, but others like Level 3 have already surpassed them in total CDN revenue for the year.

Limelight has always had a large base of CDN customers and revenue, but it’s never been able to grow it by much over the past two years. In Q1 and Q2 of this year, revenue from their CDN business had about a 10% quarter-over-quarter decline as they have continued to fall behind their peers in growing their CDN business. Last quarter, their CDN revenue did grow by 5% quarter over quarter, but we need to see if Limelight can grow that business steadily, over multiple quarters in a row. The company also needs to re-enter the market with some kind of message to CDN customers as to why they still matter in the market and why customers should think of them for CDN services. The more RFPs I see in the market for large-scale CDN services, the more I see Limelight being excluded or simply written off by customers who know they offer CDN services, but don’t really think of them anymore as one of the top two vendors in the market to go to. If Limelight wants to change that, they need to re-enter the market with a new message and updated story and it can’t be just another re-branding of their services, like they seem to do every year.

The company really needs to stop spending so much time and effort focusing on their “digital presence” messaging and coming up with really long names for products and instead, focus on messaging directly to customers looking for large-scale delivery of video, small objects and software downloads. If they want to re-focus their business on CDN services, like they have talked to Wall Street about, they have to start bringing that message and awareness directly to customers. The company needs to deliver a simple and effective message as to why customers (especially new ones) should think of them for CDN services, how they stand out amongst the competition and what it means for customers when Limelight says they want to “refocus” their efforts on CDN services.

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The Verizon & EdgeCast Deal: What Analysts and Media Got Wrong

When Verizon announced the news of their intent to acquire EdgeCast, naturally a lot of outlets picked up on the story and published their thoughts on the proposed deal. While some will have different options on what they think it means for the companies involved, the competition and the industry, there were too many pieces published that got many of the basic facts wrong. Some might chalk that up to the fact that many who covered the news simply don’t know the CDN space well enough, but that’s no excuse.

Multiple media outlets got revenue numbers wrong and even some research analysts and money managers who cover the CDN space, did a poor job in their coverage of the news. I don’t know how some analysts can try to get CDN vendors to use their services when they don’t truly understand the market and can’t get many of the basics right. My goal of this post isn’t to point out who did a bad job, but rather make sure the industry is working off of the facts and making decisions based on real-world intelligence. I read about three dozen posts and multiple analyst reports on the news, and here’s what I found that was inaccurate.

When it came to reporting on EdgeCast’s revenue, many got it wrong saying:

  • “$135m annual revenue that it expects to have by year-end”
  • “has estimated 2012 gross sales of $103 million”
  • “last year reached more than $100m in revenue”
  • “has made most its money off of lucrative telecom partnerships”

In July of 2013, EdgeCast confirmed for me, on-the-record, that they will end 2013 with about $100M in revenue and estimated they would do $140M in revenue for 2014. They reconfirmed these numbers again the day of the Verizon announcement. They also stated that less than 25% of their revenue comes from telco based CDN services. So many analysts simply did a lazy job of reporting on the numbers and didn’t check with EdgeCast or even talk to them about the deal. One person got the numbers wrong, and many seemed to follow suit.

When it came to reporting on the size of the valuation that Verizon gave EdgeCast, many referenced the size of the deal wrong:

  • “three of the four largest acquisitions in the CDN market have come during the past two years”
  • “the enterprise value of the deal at $395m, making it the largest acquisition of a CDN vendor”
  • “it’s the largest price ever paid for a CDN vendor in the market”

Statements like this about the size of the deal clearly shows the lack of knowledge some have on the history of the CDN market. Verizon’s intent to acquire EdgeCast for about $400M is not the “largest acquisition of a CDN vendor”, not even close. Akamai bought Intervu for $2.8B and Digital Island acquired Sandpiper Networks for $630.5M. If you are supposed to be an industry analyst covering the CDN market, know your history.

In addition to revenue and valuation numbers that were wrong, some also wrote things regarding competitors that weren’t accurate, amongst other misleading statements. One person wrote, “Verizon revealed that it has completed the purchase of leading Content Delivery Network company EdgeCast.” How someone could get that so wrong is beyond me, but no deal has yet to be “completed”. Another report said, “Akamai has made a significant push to license or manage CDN services for telcos such as Orange, Swisscom and others.” That’s not accurate when it comes to Swisscom as that is a reseller deal, not a licensed or managed CDN deal, something Akamai has confirmed. I don’t know why so many people can’t understand the difference between licensed, managed and reseller CDN deals between CDN service providers and telcos and carriers.

When it came time to discuss the impact on Akamai, a few wrote statements that were simply so far from reality, it shows their complete lack of understanding of the market and competitive dynamics, with some saying:

  • “Verizon’s motivation is not to compete head-to-head with Akamai”
  • “I do not believe that Verizon is already keen on going head to head with Akamai over the CDN business”
  • “the key here is whether Verizon continues to resell Akamai’s enterprise services”

It’s clear that many who wrote about this deal didn’t speak to Verizon and EdgeCast about it or didn’t ask the right questions. Both companies made it clear to me they plan to continue to compete in the CDN market. Verizon isn’t interested in buying EdgeCast to bring the technology in-house for their own needs, they already have a CDN for that. They are going to buy EdgeCast to get into the services business, hence why EdgeCast’s offering will fall under Verizon’s Digital Media Services group. Verizon will be going head-to-head against Akamai and other CDN providers in the market, just like EdgeCast does right now.

On the topic of Verizon no longer reselling Akamai’s value-add-services to enterprise customers, Verizon would not comment on that. But let me make it clear that Verizon will stop reselling Akamai’s services as soon as they can once the EdgeCast deal goes through. All you have to do is have insight into how Verizon has been working with Akamai and it’s clear to see what will happen. For now, some can say this is debatable since Verizon hasn’t gone on-record to discuss it, but it’s one of the reasons why Verizon wants to acquire EdgeCast.

There was a lot of different numbers given out on how much reseller revenue Akamai will get from Verizon this year and I’ve heard the range to be as low as $50M and as high as $100M. We don’t know for sure, but so far this year, resellers have made up 21% of Akamai’s revenue. So even at the low-end of the range, $50M would account for about 20% of all of Akamai’s 2013 reseller revenue, providing their numbers in Q4 are similar to the ones they had last quarter. Having 1/5th of their reseller revenue in jeopardy is not what I would call a “limited impact” or “not meaningful revenue” as some wrote.

There was also a lot of comments made that “telecom companies have historically had difficulty selling content delivery network services,” so Verizon will be in that same boat. I find it interesting that of all those who wrote comments like that, not a single one mentioned which telcos have tried to sell CDN services. The reason for that is that almost no telcos have actually tried to sell CDN as a commercial service, but those writing about this topic don’t know that. The only one they know about is AT&T and comparing Verizon to AT&T just because they are both telcos is flat-out wrong.

AT&T never acquired anything to try to get into the CDN services business and never truly tried to make it work, with any real strategy. Verizon is committing serious dollars to buy a well proven vendor in the market and investing a lot of money after the sale to further build out their services. AT&T talked a big game but never backed it up and never made a real financial commitment. Verizon is doing the opposite, not to mention, is also spending additional dollars to buy other pieces of the ecosystem that tie into EdgeCast’s platform. Verizon still needs to prove they can execute on their game plan, but don’t compare that to AT&T who had no real strategy or product offering of any kind when it came to CDN services or a video ecosystem for broadcasters.

My whole point of this post, and it’s not the first one I’ve done on this topic, is that the media and some analysts, not all, do a very poor job of covering the CDN market. A lot of what you read is crap, they don’t take time to research what is truly taking place and they don’t speak to the companies and more importantly the customers involved.

CDN Provider NetDNA Rebrands as MaxCDN Enterprise

Screen Shot 2013-12-19 at 10.06.00 PMThis week, CDN provider NetDNA announced it would no longer operate two different brands in the market and will consolidate their NetDNA brand into a new name called MaxCDN Enterprise. This is a smart move by the company as the two brands were causing some confusion amongst customers. With one brand, and now one focus, the company will no longer have to share resources between the brands or decide which one gets the most attention. The company has also launched a new tag line, “Maximum Reliability Minimum Price”, which is a direct aim at Amazon’s CloudFront service.

Max CDN Enterprise offers a self-service platform and like Amazon, lists pricing on their website and targets mid-tier high-volume CDN customers. They don’t charge anything extra for SSL delivery and offers something unique by charging one flat price per GB delivered, no matter the region of delivery. The company says they will continue to offer smaller CDN packages to startups and growing companies without a minimum usage commitment, but are now focusing their efforts on enterprise customers. The company says their network can handle 250Gbps of traffic and at their current growth rate, will need to double that capacity by 2015.

The company point outs that unlike some of their competitors, their customer support is available via phone, chat or email at any time with an average ticket response time of three minutes. They wouldn’t disclose revenue to me but says they are currently profitable and will end this year with 43 employees.

Citrix Acquires CDN and Service Provider Analytics Company Skytide

skytide_logoCitrix has acquired privately held Skytide, an analytics platform used by content delivery networks and service providers to collect real-time analytics and reporting for traffic distribution, capacity utilization and bandwidth billing. Terms of the deal are not being disclosed and I haven’t heard any numbers mentioned but if I remember correctly, Skytide had raised less than $10M in capital since 2005. Skytide had been shopping the company for a while and didn’t have a lot in revenue, so the deal size would be small. Plus, Citrix didn’t even put out a press release on the acquisition, so they couldn’t have paid much. The company originally targeted content owners with their analytics platform but then migrated their business to the service provider market, targeting those who operate CDNs or resell wholesale CDN services.

Citrix plans to integrate Skytide’s technology into their ByteMobile platform, a company they acquired last year. Citrix’s mobile carrier solution provides content caching, policy management, deep packet inspection, and video and web traffic optimization technologies to help mobile operators shape traffic on their network. Through the acquisition of ByteMobile, Citrix gained what they say is the world’s largest installed base of video optimization and traffic management deployments inside 130 operator networks globally.

Citrix said that today, less than 5% of the world’s video traffic traverses mobile networks and addressing QoE for the other 95% requires sophistication in monitoring, measuring and managing the delivery of those videos over the CDNs that deliver video to most of the service providers, both mobile and fixed. Adding Skytide to their ByteMobile platform, Citrix believes they can enable operators to deliver the best possible video, audio and web experiences while ensuring optimum utilization of network resources. I’ll update the post if I hear any details on the valuation Citrix placed on Skytide.

Here’s What The Current CDN Landscape Looks Like, With List Of Vendors

With Verizon’s plans to acquire CDN provider EdgeCast, it’s a good time for me to update my list of vendors in the CDN ecosystem. (www.cdnlist.com) The term “CDN” is very generic these days and there are vendors that focus on specific types of content delivery like video streaming or application acceleration and some that focus on a specific vertical like gaming. You also have vendors that don’t fall under the traditional CDN term, for services like web optimization, licensed/managed CDN or services to measure CDN performance, shape traffic amongst multiple CDNs and offer analytics and cloud intelligence. It’s a complex ecosystem, so I highlighted the vendors I track from all the different segments of the content delivery market. Vendors for some services like security and WAN optimization, which sometimes fall under the CDN umbrella are not listed. I also noted which ones aren’t traditional CDN delivery networks.

For those interested in the streaming market, and the vendors that specialize in video, of all the vendors listed below, seven of them (Akamai, Amazon, EdgeCast, Highwinds, Level 3, Limelight Networks and Microsoft) control the vast majority of all video delivered over the Internet, sold as a service. Google, Netflix and Microsoft deliver a lot of video themselves, via their own CDNs or via network operators, but they are not included on my list as they don’t sell content delivery services. If you want to be added to any of these lists, see the bottom of the post for instructions.

Vendors In The CDN Ecosystem

We hear a lot about telcos and carriers in the CDN market, but the vast majority of them have built out CDNs for their own internal use and are not selling it as a commercial CDN service. So it’s not accurate to say they compete with traditional service based CDNs. There are a few exceptions like Level 3, Verizon and Tata who offer commercial CDN services, but most telco and carrier based commercial CDN services are based off of reselling a traditional CDN, for example AT&T reselling Akamai. This telco/carrier list is far from being complete and many more still need to be added.

Telco/Carrier Based CDN Deployments

In addition to the current crop of vendors in the market, I think it’s important to remember how the CDN industry got to where it is today. Many CDNs raised tons of money but didn’t have a business model, some only focused on selling at the lowest price and many had technology that simply didn’t work. Lots on CDNs went under, some within a short time of launching. The CDN market has been through a lot of hard times over the past seventeen years and here’s a running list of those who got acquired or went under.

CDN Related Vendor Acquisitions/Closures

Each time I make a list of vendors, for any solution or service in the market, I always get emails from tons of companies asking why they are not on the list. If you think you should be added to the list, please add it to the comments section but note that I am not listing regional CDNs, hosting providers who offer delivery or companies who get most of their sales from $100 a month customers. Also, just because you may have the word CDN in your name, does not make you one, in the eyes of the market. Also, just because you are not on this list doesn’t mean you don’t have a valid solution in the market, but the companies listed are the ones I get asked about, get mentioned in the media, are included in major RFPs and promote and market their services to medium and large customers.

Verizon’s Acquisition Of EdgeCast Isn’t Good For Akamai, Here’s Why

With Verizon’s announcement of their intent to acquire CDN provider EdgeCast, naturally many are asking me what this means for Akamai and their CDN business. This deal has a negative impact on Akamai in a couple different ways, from a revenue and product standpoint, but the impact to Akamai won’t be felt overnight. We also have to keep in mind that as good a deal as this is for Verizon, it all comes down to execution and Verizon still needs to prove themselves in the market. But from my discussions with Verizon, they understand execution is the key and by letting EdgeCast continue to run, operate and grow the CDN, Verizon is setting themselves up for success. From the way I see it, there are four areas where this deal impacts Akamai from a negative standpoint.

Until the deal is done, Verizon won’t comment on how this impacts their current re-seller deal with Akamai, but it’s not hard to figure it out. Verizon currently resells Akamai’s enterprise services and depending on whom you ask, I’m told the value to Akamai is between $75-$100M in revenue this year. But without confirmation from Akamai or Verizon on those numbers, we don’t know for sure the revenue impact to Akamai. While Verizon has some commitments to Akamai in their re-seller contract, it’s unknown when this contract ends and what the commitments are. In a reseller deal like this, usually it is a guaranteed revenue commitment over a period of time. Verizon won’t give out any details on their Akamai contract, but it’s safe bet to say they aren’t going to renew it. With EdgeCast, they have no need to resell Akamai any longer and they should be able to stop reselling Akamai’s services, for any new customers, almost immediately after the deal is done.

EdgeCast was already competing with Akamai when it came to the CDN market for small and large object delivery, streaming video, software downloads and other traditional CDN services. EdgeCast is on track to do $100M in revenue this year, and the vast majority of it comes from these CDN services, not licensing CDN software to telcos like some have stated. While EdgeCast has a much smaller amount of CDN revenue than Akamai, now EdgeCast will have the resources of Verizon behind them to grow their revenue at a faster rate. For any CDN, the biggest challenge they always face is scaling the network and having enough R&D resources and budget to improve the reach of the network, the performance and add new products and services. Verizon has 100 employees in their Verizon Digital Media Services (VDMS) group of which half are R&D, engineering and developers, just for this one product line.

In addition to Akamai’s CDN business that will be impacted, the most important thing to look at it Akamai’s value add services business. EdgeCast recently rolled out a new PCI compliant based platform for commerce as well as platforms for delivering dynamic content, site acceleration and security services. On their own, EdgeCast could only get so far with these product lines as it takes a lot of resources to scale and build out those services which are much more complex than CDN. EdgeCast competed with Akamai for some RFPs in the market, but mostly on contracts that were smaller in size. Now with the backing of Verizon, these services will get built out much faster, scale broader and will have a large sales force capable of selling them. This won’t impact Akamai overnight since it will take Verizon time to build out these value add services, but soon Verizon will be competing with Akamai at scale on value add services.

Another impact Akamai is going to feel from this is with M&E and broadcast customers. To date, Akamai hasn’t put together and offered a true end-to-end video ecosystem platform for broadcasters, especially for live. Akamai’s expertise has always been the delivery component of the ecosystem but they don’t do signal acquisition via satellite, pull in video via Vyvx, encoding live streams and have any kind of automated software for broadcasters. They offer some of these services via their partners like Brightcove, iStreamPlanet and AEG Digital, but that’s not a true all-in-one platform and Akamai has no broadcast ops centers for video like Level 3 does. Akamai has a patchwork of third-party products that can’t be used and managed via a single platform. On the other hand, Verizon has nearly all of these video ecosystem pieces under their roof. They already ingest tons of content due to their FiOS TV service, transcode it and soon with EdgeCast, will be able to deliver it themselves. And with Verizon’s recent acquisition of Uplynk, they added the necessary software layer on top of the platform that once complete, allows broadcast customers to manage the whole ecosystem in one place. It’s the same strategy Level 3 has taken, and done very well with, going to a customer and telling them they can control their content from creation to distribution.

There has been a lot of talk by Akamai over the last few quarters of their telco business but when it comes to the licensed and managed CDN market, EdgeCast owns it hands down. EdgeCast has dominated that market for years being the first CDN to focus on having a true white-label solution for telcos and carriers, almost three years before Akamai. Nearly 20% of EdgeCast’s revenue this year, $20M, comes from the carrier market. While the entire market for these services is very small, less than $50M in total this year, Akamai is trying to get traction with carriers due to the impacts it has on their network performance and costs more than anything else. If you can get telcos and carriers local to a region to use your software, in many cases you can exit areas of the world where it is too expensive for a CDN to operate, like Akamai is trying to do with Orange in France. EdgeCast has the advantage as they already have more than a dozen carriers using their CDN software, which will allow Verizon to connect with more telcos and carriers around the world and should help to kick start some real telco federation in the market. While many think telcos compete with one another, most telcos are regional, not global, and they prefer working with one another over CDNs who tend to simply want to place a bunch of services inside their network, for free.

Another way this could impact Akamai, along with all the other major CDNs, in the current market price for CDN services. It’s unknown at this time what Verizon’s pricing strategy will be, but being under the umbrella of Verizon, EdgeCast should be able to reduce their costs. Once that happens, Verizon may make the strategic decision to be aggressive in the market on pricing and force CDN pricing down on delivery services for content live video and software downloads. This year, for video CDN deals, pricing fell on average by 25%, which was about the same pricing decline last year, as well. For the past three years, the rate of CDN pricing declines in the market has remained stable. But that could all change if Verizon decides to get aggressive with their CDN pricing. This is speculation at this time as it’s too early to know their pricing strategy, but it is certainly a possibility.

Akamai faces some new business challenges with Verizon as a competitor for CDN and value add services in the market. That’s not to say I am predicting doom and gloom for Akamai as they are still the largest vendor in the space and have the most revenue from these services. But that alone isn’t enough, for any company, to guarantee they will always dominate the market they are in. Every day it’s becoming more and more competitive for Akamai in all areas of their business and across all of their product lines. In addition to the many smaller providers they always had to compete with, now they have to compete with the likes of companies like Amazon and Verizon, which is impacting their business in the short and long-term.

Details: Verizon To Acquire CDN Provider EdgeCast In Deal Valued Around $400M

This morning Verizon announced an agreement to acquire privately held CDN provider EdgeCast Networks in a deal that is expected to close early next year. I’ve spoken to both companies about the deal and while neither side can comment on the value placed on EdgeCast, I hear it is close to $400M. EdgeCast was on track to end this year with $100M in revenue and was projected to do $140M in revenue next year. To date, the company had raised $74M in capital and has about 300 employees. (For my thoughts on how this deal impacts Akamai, see this post: Verizon’s Acquisition Of EdgeCast Isn’t Good For Akamai, Here’s Why)

EdgeCast was a profitable company and at a $400M valuation, the company got 4x this year’s revenue. Not bad for a company that had only raised $20M in funding, up until five months ago when they raised $54M more. Verizon didn’t overpay on this deal but at the same time, EdgeCast got fair market value for what they have built.

EdgeCast will now be part of Verizon’s Digital Media Services group (VDMS) but will still operate out of Santa Monica and all of their employees, including 100% of EdgeCast’s management, will stay on with Verizon. This is important as a lot of companies who have acquired CDNs in the past thought they knew best how to integrate it or operate it and as a result, screwed up the integration and ruined the value of the acquisition. For this very reason, Verizon said they plan to let EdgeCast continue to run, operate and grow the CDN like they are now, and EdgeCast will be the CDN experts inside Verizon. EdgeCast’s CDN isn’t being moved into the network group or some other division inside Verizon, which is good to hear.

Verizon has been working on digital media services for many years, but before this deal, hadn’t really gotten any traction in the market. About 18 months ago, the company refocused, changed their business plan and go to market strategy and realized they would need to acquire multiple pieces of the online video ecosystem instead of trying to build it all. Acquiring EdgeCast not only gives them CDN services, video and non-video, that they can sell but also helps build out their video ecosystem platform for broadcasters, which I will discuss later. While Verizon currently has their own CDN they have built, the company confirmed that EdgeCast’s CDN will now replace that and will become the default CDN for Verizon.

While many will look at this announcement as Verizon simply getting into the CDN business, it’s is much, much more than that. Verizon not only gets a CDN product portfolio they can sell on it’s own, but they also get the licensed and managed CDN business from EdgeCast as well. This is huge for Verizon as it now extends their network by allowing them to connect with the other major carriers already using EdgeCast’s CDN software. It also makes the idea of CDN federation more like to finally happen in the market and it also gives Verizon the final missing piece to their broadcast video ecosystem platform.

Both companies can’t yet comment on other aspects of the integration until the deal is approved, but it’s clear to me this news is not good for Akamai. EdgeCast was already competing with Akamai for CDN services and now, will have even more resources to do so. Plus, Verizon currently resells Akamai’s enterprise services, not M&E CDN, and there is no doubt in my mind that Verizon won’t continue to resell Akamai once they own EdgeCast. I’ll have more on what I think this means for Akamai in a separate post.

This is the largest private CDN deal in the industry in the past ten plus years and has major implications for the industry and a host of other things. I’ll be blogging all week about the impact this deal has on the market, on competitors, what it may do to pricing and what Verizon’s ecosystem strategy will be, so stay tuned for more.

Note: I am getting a lot of emails with questions about the deal and will answer them as quickly as I can. If you need an answer on something right away, call me at 917-523-4562.