CDN Survey Data: Price and Customer Service Ranked Most Important

The StreamingMedia.com survey on CDN pricing is nearing its end and to date we’ve had 1,041 respondents. We’re starting to compile all the raw data for the final report and will be giving away the iPhone this week.

When it comes to the factors that are most important to customers when selecting a CDN vendor, price and customer service came in number one and two. We asked respondents to rank multiple factors on a scale of 1-5 with 5 being most important.

  • Price: was given a number five by 55%
  • Customer Service: was given a number five by 52.7%
  • Geographic Reach of Network: was given a number five by 44.7%
  • Flexibility of Contract Terms: was given a number five by 33.4%
  • Number of Formats Supported: was given a number five by 28.7%
  • Technology and Product Road Map: was given a number five by 28.1%
  • Value Added Services: was given a number five by 20.2%

While CDN customers are not buying on price alone, it comes as no surprise that pricing and customer service, followed closely by geographic reach of the network are the most important factors overall.

Exactly 50% of the respondents came from the media, entertainment and broadcast verticals. Enterprise and education made up another 30% and pharma and government made up the remaining 20%.

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Akamai’s 703 Patent Should Not Affect Microsoft, Does Not Apply To All Content

One point I think many are missing with regards to the 703 patent is that it only applies to part of Limelight’s service offering. While the patent is very broad and potentially could mean more than just CDNs are infringing, think ad networks, web hosting companies etc… the patent only has to do with cached content that is delivered to a browser, which is the key point.

Live streaming, software downloads, application acceleration, delivery to a device etc… are not infringing as they are either not cached or not delivered to a browser. So not everything on Limelight’s network is in violation of the 703 patent. I don’t know what percentage of Limelight’s traffic or revenue is outside of the 703 patent but that would be interesting to know.

As for Microsoft, many are thinking that Microsoft may now be worried since they licensed Limelight’s technology. But what exactly did they license? Neither company has ever said. And since the 703 patent is very specific in what it covers, is Microsoft really worried that Akamai is going to come after them for licensing Limelight’s technology? Of course not. And based on what exactly Microsoft licensed, it is very possible that it has nothing to do with anything pertaining to the Akamai and Limelight suit. It’s all speculation at this point until someone says exactly what Microsoft licensed.

Why Level 3 Should Acquire Limelight Networks

While many seem to think I am crazy for thinking anyone would acquire Limelight, it would make sense for a company like Level 3. Yes, we all know Level 3 has had some problems with the integration of all the acquisitions it has made as of late. But putting that one hurdle aside, there are many reasons why this would make sense in particular for Level 3.

For starters, everyone seems to think that anyone acquiring Limelight would continue to operate their network. But for someone like Level 3 they don’t need the Limelight network in operation. They need their sales reps, their customers, their revenue and their hardware. Transition as many customers as possible over to the Level 3 network and shut down the Limelight network. When Akamai acquired Speedera and Nine Systems they didn’t keep those networks functioning. They took the customers and terminated the networks. Same thing happened when Internap bought VitalStream.

I don’t think anyone would argue that you could do all of that overnight. It does take time and requires a great deal of work, but it’s not difficult considering the product Limelight is selling to customers is very straight forward without a lot of customization. And any company that acquires Limelight would probably lose 20-25% of the customer base anyway so you’d be talking about having to migrate roughly 750 customers. That’s not rocket science.

Would a company that buys Limelight have to pay some sort of royalty to Akamai while they transition the customers over and shut down the Limelight network? Maybe. But they might also use the appeal process to do all of that by the time the appeal goes to court and then show that they have terminated the product that was in question.  If that were to happen, I would expect Akamai would then file suit against Level 3 for the same 703 patent, which in my eyes they have not done to date as Level 3 has not been a serious threat to Akamai yet.

Some also say that Level 3 could not do this as they are not a real player in the CDN space and don’t have the network to transition the customers to. That’s incorrect. They have more customers for CDN than most realize, are continuing to add capacity each quarter and will become the number three CDN this year based on CDN revenue in the U.S. They are very quickly becoming a real option in the space and with the integration of the Vyvx products and the applications they acquired when they bought Servecast, they are laying the ground work for a true ecosystem offering of more than just shipping bits.

Most would say that by Level 3 buying Limelight it would make them a target for a suit by Akamai. But they are missing the bigger picture. Level 3 is already lining itself us for a patent suit by Akamai. Based on the broad interpretation of the 703 patent, every CDN is already in violation. So why hasn’t Akamai gone after Level 3 or any of the others? Simple. Even for Akamai a lawsuit is a lot of work and costs money. They are not going to go after any CDN until the CDN is a real threat to them in the market and doing enough revenue to make it worth their time. Cable and Wireless was around for years before Akamai went after them. Speedera was too. It wasn’t until Speedera was getting traction in the market and revenue before the suit was filed.

And look at Limelight. Limelight was founded in 2001, yet Akamai didn’t file the suit until five years later, when they were doing some real revenue and had become a real competitor to Akamai. Level 3 acquiring Limelight does not make them more of a target as they are already in the cross hairs and Level 3 knows it.

When Level 3 bought the SAVVIS/Cable & Wireless CDN assets they were buying a large patent portfolio to go along with the 800+ other patents in their portfolio. Clearly Level 3 knew what they were buying, knew the outcome of the Cable & Wireless and Akamai lawsuit and they would have spent a lot of time examining what their legal exposure may be with the patents before the acquisition. Based on Level 3 buying going through with buying the assets, they clearly feel they are prepared to defend whatever comes their way.

Is it an easy deal for Level 3? No. But it’s not a crazy one and with the right pieces in place, Level 3 becomes the number two CDN overnight in terms of revenue and customers. And for all the people who still want to say how successful Akamai was in the Cable & Wireless suit, remember that Akamai sued Digital Island who was then bought by Cable & Wireless even though Digital Island was being sued. And we don’t know how "successful" Akamai was in that suit as Cable & Wireless went bankrupt in the U.S. before any of the rulings were appealed. The one time cash payment by Cable & Wireless to Akamai was made in the final days of them closing down operations in the U.S. and was a small enough amount that Akamai didn’t even need to mention it in any of their filings. (At least not that I could find)

And even with the ruling two years after the suit started, C&W said, "The injunction is a legal technicality about a legacy part of the CDN that was abandoned some time ago". So the idea that someone like Level 3 could take what they need and shut down the Limelight network is completely possible.

The biggest hurdle I see to this is the debt that Level 3 has and the problems they have had with all the integrations in the past. Those could potentially be deal breakers that keep this from happening. But if all the right pieces fall into place, Level 3 could make out nicely acquiring Limelight and propelling itself to the number two spot in the market.

MSNBC.com Won’t Say Why Their Debate Webcast Failed

Last Tuesday, MSNBC.com webcast the Clinton and Obama debate and suffered some major technical problems. Lots of users all over the country had problems like I did with the video constantly buffering making it impossible to watch the MSNBC webcast at all. Fortunately, other news sites had no problems with their webcast feed and with a little help from other frustrated viewers, the links that did work quickly got passed around.

For days I have been asking MSNBC what went wrong but they wouldn’t say. A few days after the event,  MSNBC.com e-mailed me an official statement they posted on their website stating:

"On Tuesday, Feb. 26, msnbc.com’s live simulcast of the Democratic
debate on MSNBC was hindered by technical difficulties. Many users
experienced buffering and stuttering as they attempted to watch the
debate. Msnbc.com has years of success at streaming high volumes of
live video, and we apologize for letting some of you down on Tuesday.
"

For me, simply saying they had "technical difficulties" is not sufficient. Webcasting has been around over twelve years now, and for something as important at a debate like this one, which could only be viewed on one TV station, MSNBC, with many like myself don’t get if they have FiOS TV, not having a successful webcast is unacceptable. It’s was only a week before the MSNBC.com webcast that CNN webcast a debate with no technical issues at all. I didn’t see a single complaint by any users on the web about the CNN webcast.

While MSNBC.com states it has "years of success at streaming high volumes of live video…." I think many like me would disagree. Once again, MSNBC.com had no difficulty in delivering me a video add before the webcast stream that didn’t work. This vicious cycle has been going on for some time with MSNBC.com and many like me have been complaining about it for quite a while.

It was nine year’s ago that the infamous Victoria Secret webcast failure took place. This time around the topic of the MSNBC.com webcast had some real importance, broadband adoption wasn’t a problem and the video streaming platforms weren’t new. Yet nine year’s later, we’re still talking about a large event having a high failure rate. Is the Internet really ready for large scale TV like webcasts? It may be, but clearly MSNBC.com isn’t.

Online Video Executives On The Move

A quick round-up of some of the latest hiring’s in the online video industry:

  • Brian Lehon, formerly VP of Sales at TalkPoint is now a sales director at Level 3 within
    their Content Markets Division
  • Scott Baker, formerly of Boston.com is now a Strategic Account Manager at Brightcove
  • Barak Bar-Cohen has been named the President and COO of Narrowstep. Barak previously served as Narrowstep’s GM of European Operations
  • Charlie Mitchell, formerly of StreamSign Media is now the Senior Executive of Sales for Origin Digital
  • Erik Perkins, CFO of Origin Digital will now also serve as the President of the company
  • Jimmy Jellinek, former Editor-in-Chief for Maxium is now the VP of Entertainment and Programming for Heavy.com

If you are looking for a new position, have taken a new job or are a
company that has a job opening, let me know. In many cases I will
highlight it here on the blog – free of charge.

If Not Acquired, Limelight May Work With Other CDNs To Fight Akamai’s 703 Patent

Why there is a lot of speculation on exactly what may happen to Limelight in terms of a potential acquisition, my bet is on AT&T or Level 3, there is also the possibility that Limelight may team up with other CDNs to fight Akamai’s 703 patent if they are not acquired.

At the core of the 703 patent is the idea that Akamai has essentially patented all forms of delivering content on the web. Based on the ruling today, the court is basically saying that any content publisher that has a website with ANY embedded object (not just video) that is not delivered under the control of the content producer is infringing on the 703 patent. There was some very specific working about this in the ruling today and I will publish the exact wording shortly when I have the transcript.

Don’t be surprised if Limelight rallies other CDNs to the patent fight under the belief that the 703 patent is too broad and is essentially patenting all content delivery on the Internet.

Limelight Will Appeal Ruling: Could Be Acquired Shortly

I expect Limelight Networks will appeal today’s ruling and by so doing, will get a stay on the injunction ruling until the appeal can at least be heard. So for the mean time, it will be business as usual for Limelight and they won’t be forced to shut down.

That being said, discussions are underway about Limelight being acquired by a larger player in the space who would then fight Akamai in court over the ruling. Limelight does not have a lot of resources to fight such a ruling nor an extensive patent portfolio so they are limited in what they can do.

While rumors have been circulating about Limelight being acquired by Microsoft, I am predicting it would be AT&T or Level 3. Talks are intensifying about the acquisition and I put the chance at over 50%.

Updated: Limelight has just announced they will appeal the ruling.