MLB.TV Failing Big Time On Opening Day, Website Down, Video Quality Terrible
As a fan of MLB.TV, it really pains me to have to write this, but MLB completely failed by not having a service that works on opening day. Since about noon Eastern, their main MLB.com website has not been loading at all, or just gives me a background image. Nearly ten hours later, it's still not working.
And aside from the website being down for hours or now directing me to a
"narrowband" version of the website, video streams on the iPad using
the MLB iPad app look really bad. Video is extremely choppy and that's
even if I can get the stream at all. Most times I get errors of "we are
having technical difficulties processing your request" and even short video highlights don't work. Team sites, like Mets.com and others are giving me timeout errors or if they load after a really long time, the video clips aren't work and deliver blank pages.
For a company like MLBAM, who leads the industry with some of the finest quality video and user-experience, when it is working, not having everything function properly on opening day is really unacceptable and is going to create a lot of really upset fans and video subscription customers. MLB has been offering a video based service for more than half a dozen years now and having this big of an issue on opening day really gives them a black eye.
I've put in a request to MLBAM to find out what the problem is and I will review the MLB.TV app on the iPad once its working.
Update: Also interesting to note is that MLB.TV on the Roku, which worked last year, will not be working until "mid-April" this year, which came to light from an email Roku sent to customers earlier today. I don't know if the problem is on Roku's side or MLB's, but it was working just fine last year.
Update 2: I am also just now remembering that back in January I broke the news on how Swarmcast, the company who's technology powered MLB.com's Next-Def Plugin, laid off half their staff and was down to ten people. When the news came out I asked MLB if that meant they were no longer going to use the Swarmcast technology for the 2010 season, but I never heard back. I wonder if some of today's problems are due to MLB using some new technology for the first time?